FAQ's

FRAGRANCES
We only ever use 100% natural fragrances, which are natural Essential Oil Blends in our products. Where possible we will always try and source them as Organic too.
If you have a specific request to have any of our products as fragrance-free, then please contact us and we will try to our best to meet your request.

NATUAL & ORGANIC
We use only the purest and highest quality ingredients in our products, all the ingredients are 100% natural and where possible we will source and use certified Organic ingredients.

VEGAN AND VEGETARIAN
All our products are suitable for Vegetarians and Vegans - we do not use any animal or animal derived ingredients.

ANIMAL TESTING
We do not believe in Animal Testing and therefore we ensure that none of the ingredients we use have been Animal Tested nor do we test any of our finished products on animals.

ALLERGIES - NUTS
We list all our ingredients on both our website and on the back label of each and every product.  Please read them carefully.  Our products are not all completely nut free and are also likely to have come into contact with equipment and an environment where nut related products have been.  We would advise you not to use our products if you have a nut allergy.

VARIATION IN BATCHES
As all our products contain only natural ingredients; these ingredients can vary slightly from batch to batch in terms of colour, odour and clarity and therefore can vary in the finished products.

SHELF LIFE AND STORAGE
Due to the presence of only natural ingredients, we advise a shelf life of 6 months from opening of the product.
All our products are sold in amber glass packaging to protect the natural ingredients from degradation but we advise consumers to adhere to the expiry date and also to store your product out of direct sunlight in cool to room temperature conditions.

RECYCLING
We are committed to preserving and protecting our environment and we try to use as much sustainable packaging as we can.  All our glass packaging can be recycled.  For plastic and rubber components, please check with your local recycling centre.

POSTAGE CHARGES
UK - Standard Delivery (1-3 working days) - £2.99
UK - Tracked Next Day Delivery - £4.99
Europe - Standard Delivery (3-5 working days) - £4.99
Europe - Tracked and Signed (3-5 working days) - £10.99
Rest of World - Standard (5-7 working days) - £5.99
Rest of World - Tracked and Signed (5-7 working days) - £11.99
*You are responsible for any custom charges related to your delivery should they apply*

RETURNS/REFUNDS
Please contact us as soon as possible to organise - see our Delivery Page and Terms & conditions page for full details